Junior Developer and Trainer – Full time

We are currently seeking a full time Junior Developer and Trainer to join our team.   The role is to work within the IT Department function to assist in the development, testing, deployment, maintenance, support and training of applications that support the firm in its use of legal technology.  These may be current applications or new applications that the firm is considering.

The role could be based from any of our offices (Poole, Bournemouth, Wareham, Dorchester, Swanage, Blandford, Crewkerne) and there will be a requirement to travel to all of them on an infrequent basis to meet the needs of the role, so you must be able drive and have your own vehicle.

Key responsibilities will include:

  • Administer the firm’s various legal applications (full training will be provided), including account and permission administration.
  • Supporting the development and customisation of the firm’s practice management system (full training will be provided);
  • Logging and processing support calls in a timely fashion;
  • Analysis of call logs in order to discover any underlying issues or trends;
  • Maintaining the firm’s existing applications, analysing user problems and delivering solutions.
  • Log issues requiring escalation with the relevant suppliers and manage them through to resolution.
  • Develop reports as specified by the business, using the appropriate tools available.
  • To ensure documentation is created and maintained for current systems and all system developments.
  • Ensuring that IT Team’s customers and external suppliers receive the highest levels of service.
  • Proactively contribute ideas that will improve IT working practices and the solutions delivered to its’ customers.
  • Working with the IT Service Desk Team to ensure rapid response to all problems, ideas, issues and queries raised.
  • Communicating with users to determine the nature of any problems they encounter;
  • Discussing user requirements and any proposed solution with your Line Manager;
  • Delivery of training to staff on new systems and on new or updated functionality;
  • User profile creation and maintenance;

Suitable candidates must have:

  • A thorough understanding of software development and a keen desire to learn
  • Good written and verbal communications skills
  • An aptitude for problem solving with a logical approach to troubleshooting
  • A proven ability to train staff to use the technology provided
  • Accuracy and attention to detail
  • Excellent organisational and time management skills
  • Ability to work well with people
  • Self-development skills
  • Good knowledge of Microsoft Office products, such as; Word, Excel, Outlook
  • Ability to provide step-by-step technical help, both written and verbal
  • Able to talk about technology in simple terms and a logical thinker; and
  • Ability to demonstrate Positive Indicators from the firm’s core competencies

The role provides a fantastic opportunity to join the IT team at an exciting point in the firm’s IT and systems development and offers the opportunity to get involved in lots of interesting projects.

Please review the job specification and relevant job description below and if you meet the criteria for the role then please send your CV along with a brief covering email detailing your requirements to recruitment@hklaw.uk

Due to business needs, this vacancy will be closed as soon as a suitable applicant is found, therefore, if the role is of interest, we recommend applying as soon as possible. Candidates who do not meet the criteria will not be contacted. Unfortunately, we are unable to respond to all candidates, therefore if you have not been contacted within 14 days of submitting your application, please assume that it has been unsuccessful on this occasion.

Apply now:

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